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Our Newsletter


Shipping & Returns

 

Please contact us for International Shipping Rates.

 

Returns Policy

You must receive an RGA (Returned Goods Authorization) before any product can be returned. 

RGA's must be obtained within 14 days from order and arrive at our warehouse within 21 days of our ship date. Only unopened and undamaged product can be credited. Returned product that is not received within 21 days may not be credited.

Returns of products shipping within 1 business day are credited for the full amount, less freight. The customer is responsible for freight both ways unless product received is our error or damaged.

Returns of Special Order items are credited for the amount of merchandise less a 15% return handling charge. The customer is responsible for freight both ways.

Please fill out a Return Request form on your My Accounts page and click on Completed Orders. On the next page you will see a grey return items button, click that and follow the directions from there. We process requests Monday through Friday between 9:00 AM and 4:00 PM Eastern Time. You need to have your RGA before sending back any products. Returns must be made to the address shown on the RGA. A copy of the RGA and original packing slip from your order must accompany the return.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.  We cannot be held responsible for any shipping delays due to weather or natural disasters.  We reserve the right to adjust any shipping methods or prices to give you the best price possible. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.